Privacy

Who is responsible for your data

The data controller is Satori Co Ltd. („САТОРИ КО“ ЕООД), UIC 121523880, registered office: 1330 Sofia, Krasna Polyana district, Krasna Polyana II, bl. 239, entr. B, fl. 2, apt. 19, Bulgaria.

Postal address: Ovcha Kupel 1, bl. 411, shop 2, Sofia, Bulgaria.

Phone: +359 878 685 151

Email: valeribelenski@satorico.com

What we collect

• The name and email address you enter, your phone number if you choose to give it, and the messages in your conversation.
• A digital fingerprint (a keyed hash) of your IP address. The chat's database does not store the address itself. We keep the fingerprint for 2 days to protect against abuse, and it is then removed at the next automatic clean-up. We keep it longer only if a conversation is marked as spam: the fingerprint then blocks that address for 30 days.
• The hosting server keeps the usual access logs, which contain the IP address and the page requested. They are not part of the chat, and the hosting provider sets how long they are kept.

Why we use it

• To answer your enquiry and take steps before a possible contract. Legal basis: Art. 6(1)(b) of the General Data Protection Regulation (GDPR).
• To protect against abuse and to keep the history of the conversation. Legal basis: legitimate interest, Art. 6(1)(f) GDPR.

Your email address is required so that we can answer you: without it we cannot reply.

We make no automated decisions about you, including through profiling.

Who can see it

Our hosting provider, which stores the data on our behalf as a processor in the EU, and the technical maintainer of the site. We do not transfer the data outside the EU.

How long we keep it

24 months after the last message in the conversation, and then it is deleted automatically at the next clean-up. That runs at most once a day, when someone writes to us or when we open the chat to reply. We keep it longer only where it is needed for a contract, a warranty or a legal claim.

The notice of a new message contains your name and stays in our company mailbox, as do the emails with our replies. We delete those by hand. A backup of the chat is replaced by the next one, usually after about a month.

Cookie and browser storage

• satori_chat is a strictly necessary cookie that links your browser to your conversation. It is set only after you send a message and is valid for 180 days from your latest message.
• satori_chat_active is an entry in your browser's storage that remembers that you have a conversation and how far you have read it.

We use no analytics and load nothing from third parties. The “End conversation” button in the chat removes both from your browser.

Your rights

You have the right to access your data, to have it rectified or erased, to restrict its processing, to object, and to data portability. To use these rights, email or call us at the address and phone number above.

You can also complain to the Bulgarian Commission for Personal Data Protection (КЗЛД): Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., cpdp.bg (opens in a new tab) ↗.